We had booked two hotel rooms, one room was fine but the other one was not clean at all. There were cobweb on walls. Bulbs and mirror were not clean, having dust. AC had dust on it. Bedsheet and pillows were also not clean. Bathroom taps, mug, bucket all stuff could be seen completely not touched by cleaning staff at all. It pissed us off. When I talked to the Hotel staff, they said we have this room only available now. If you want we can upgrade you with additional amount. When I asked why you have had very good pictures of room than the room actual is on booking website. Then, he replied - these are old pictures and we have to update.
I called up booking company, it was around 11:45pm and we all were tired. Booking company said, sorry sir, what can I do at this time in night, let me talk to hotel staff. When I asked, it is whom responsibility that the actual room is way inferior than it shows on website. He said they are updating sir. On this I said, there is no issue if you have less facility and average services. Cleanliness should be taken seriously. I shared him room's dirty pictures as a proof so he could understand why we were not happy. Later, booking company provided me one discount coupon for new booking to fill up the inconvenience we have had.
It was all mess. We all were tired. A few minutes later, a cleaning boy came to our room, time was around 12am and he cleaned up bathroom, changed pillow covers, bedsheet, blanket in front of us. At that time, we were not in a position to look out for other hotel options, it was late and we all were too tired. Also, we had to look after baby. We turned off lights and slept. Hardly having any energy to have arguments as well with hotel staff.
Please book Hotel Shyam in Somnath at your own risk.
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